·3 min read
Your first on-call shift, and how to get through it
Your first on-call shift is less about knowing everything and more about staying calm, reading before you touch, and knowing when to escalate.
Posts tagged
on-call
Blog
Product updates, incident management notes, and lessons from building Vigiles.
·2 min read
The on-call handoff is where incidents get dropped
Most incidents that fall through the cracks fall through at the handoff between shifts. How to hand off on-call so the context travels with the pager.