What should an APAC SRE team look for in an incident management platform?

Checks that run from where your users are, an incident record that starts from a failed check, pricing that is not per responder, and data stored in a region a Singapore review can accept. Vigiles runs checks from fourteen Asia-Pacific locations including Singapore, and bills a flat per-workspace price in SGD.

Where is Vigiles data stored?

Vigiles runs on infrastructure in the Singapore region. For teams that answer to PDPA or MAS questions, keeping monitoring and incident data inside Asia-Pacific is one less vendor-review item. This is product geography, not legal advice.

Does Vigiles offer on-call scheduling and escalation policies?

On-call scheduling is live: daily or weekly rotations, overrides for leave, and alerts routed to whoever is on-call. Escalation policies are still on the roadmap. Incidents also open automatically when a monitor goes down, and alerts go to email, Slack, Microsoft Teams, webhooks, Telegram, and WhatsApp.

How is Vigiles different from incident.io or PagerDuty?

Those platforms lead on deep Slack workflows, large integration catalogs, and mature escalation trees. They do not run native checks from across Asia-Pacific, and most price per responder. Vigiles is built for APAC-native monitoring, workspace pricing, and Singapore-region data. Escalation policies are not live yet.

April 19, 2026

Incident management for SRE teams in APAC

Most incident platforms were built for teams in the United States and Europe. Their checks run from those regions. Their prices assume a large on-call rotation. Their data sits in regions that a Singapore compliance review will stop and ask about. If your users are in Asia and your servers run in the Singapore region, you are paying for tooling that watches the service from the wrong side of the planet.

Vigiles was built for that gap.

Monitoring that runs where your users are

Checks run from fourteen locations across Asia-Pacific: Singapore, Tokyo, Osaka, Hong Kong, Mumbai, Hyderabad, Seoul, Taipei, Jakarta, Kuala Lumpur, Bangkok, Sydney, Ho Chi Minh City, and Hanoi. Pro plans check as often as every minute. Business and above can check every thirty seconds.

A single probe in Virginia averages half a continent and misses regional problems. A peering issue between an Indonesian ISP and your CDN does not show up from North America. It shows up from Jakarta.

Vigiles monitors HTTP and HTTPS endpoints, TCP ports, DNS resolution, and SSL certificate expiry. A failure has to appear in more than one region before an alert fires.

After the check fails

Uptime monitoring is the detection layer. The rest of the job is the incident.

When a monitor goes down, Vigiles opens an incident. You acknowledge it, work it, record what resolved it, and on Pro and above you can generate an AI postmortem from the timeline. You still edit that draft before you send it.

Public status pages keep customers informed, with email subscriptions. Password-protected pages are available on Starter and above. Custom domains are available on Business and above. Monitor dependencies reduce duplicate pages when one upstream target fails. Deployment tracking lines a response-time change up against a release.

Pricing that does not add a seat for each engineer

Many global platforms charge per responder. Add an engineer to the rotation and the bill goes up.

Vigiles is priced flat, per workspace, in Singapore dollars. Free is S$0. Starter is S$150 a month. Pro is S$450 a month. Business is S$1,200 a month. Scale is S$3,000 a month. The workspace holds the plan, the quota, and the billing.

Data residency you can point to

Vigiles runs on infrastructure in the Singapore region, so monitoring and incident data stays inside Asia-Pacific. That is a product fact for a vendor review. It is not a substitute for legal advice on PDPA or MAS TRM.

How we compare

incident.io, PagerDuty, and Rootly lead on Slack workflows, integration catalogs, and escalation trees. Vigiles has daily and weekly on-call rotations with overrides. Escalation policies are still on the roadmap.

What they do not sell as a default is native checks from across Asia-Pacific, workspace pricing in SGD, and Singapore-region data. That is the lane this product is for.

Create a workspace on the free plan, add monitors, and see checks from the region. No card required.

Frequently asked questions

What should an APAC SRE team look for in an incident management platform?: Checks that run from where your users are, an incident record that starts from a failed check, pricing that is not per responder, and data stored in a region a Singapore review can accept. Vigiles runs checks from fourteen Asia-Pacific locations including Singapore, and bills a flat per-workspace price in SGD.
Does Vigiles monitor natively from Singapore and other APAC locations?: Yes. Checks run from fourteen locations across Asia-Pacific, including Singapore, Tokyo, Osaka, Hong Kong, Mumbai, Hyderabad, Seoul, Taipei, Jakarta, Kuala Lumpur, Bangkok, Sydney, Ho Chi Minh City, and Hanoi. Pro plans check as often as every minute. Business and above can check every thirty seconds.
Where is Vigiles data stored?: Vigiles runs on infrastructure in the Singapore region. For teams that answer to PDPA or MAS questions, keeping monitoring and incident data inside Asia-Pacific is one less vendor-review item. This is product geography, not legal advice.
How is Vigiles priced?: Pricing is flat per workspace, in Singapore dollars, not per responder. Free is S$0, Starter is S$150 a month, Pro is S$450 a month, Business is S$1,200 a month, and Scale is S$3,000 a month. Adding people to the workspace does not change the price.
Does Vigiles offer on-call scheduling and escalation policies?: On-call scheduling is live: daily or weekly rotations, overrides for leave, and alerts routed to whoever is on-call. Escalation policies are still on the roadmap. Incidents also open automatically when a monitor goes down, and alerts go to email, Slack, Microsoft Teams, webhooks, Telegram, and WhatsApp.
How is Vigiles different from incident.io or PagerDuty?: Those platforms lead on deep Slack workflows, large integration catalogs, and mature escalation trees. They do not run native checks from across Asia-Pacific, and most price per responder. Vigiles is built for APAC-native monitoring, workspace pricing, and Singapore-region data. Escalation policies are not live yet.