Incident management for SRE teams in APAC, with native monitoring across Singapore and the region

Most incident management platforms were built for teams in the United States and Europe. The monitoring runs from there. The pricing assumes a large on-call rotation. The data sits in regions that a Singapore compliance review will stop and ask about. If your users are in Asia and your servers run in the Singapore region, you end up paying for tooling that watches your service from the wrong side of the planet.

We built Vigiles the other way around.

Monitoring that runs where your users are

Our checks run from fourteen locations across Asia-Pacific. Singapore, Tokyo, Osaka, Hong Kong, Mumbai, Hyderabad, Seoul, Taipei, Jakarta, Kuala Lumpur, Bangkok, Sydney, and two nodes in Vietnam. Every monitor can run as often as every thirty seconds.

This matters more than it sounds. A single probe in Virginia averages the experience of half a continent and misses regional problems entirely. A peering issue between an Indonesian ISP and your CDN does not show up from North America. It shows up from Jakarta. When a user in Jakarta cannot reach your checkout, a node in Jakarta is the one that tells you, and it tells you in seconds.

We monitor HTTP and HTTPS endpoints, TCP ports, DNS resolution, and SSL certificate expiry. The result is a view of your service that matches what your customers in the region actually see, not a number smoothed out by distance.

The full incident lifecycle, not an up or down ping

Uptime monitoring is the first step. It is not the job.

When a monitor goes down, Vigiles opens an incident on its own. You acknowledge it, work it, record what resolved it, and then generate an AI postmortem from the timeline so the write-up is mostly done before you close your laptop. Detect, alert, respond, learn. The whole loop lives in one place.

Public status pages keep your customers informed during the event, with email subscriptions so they hear from you instead of guessing. Monitor dependencies mean a single upstream failure does not bury you in twenty duplicate alerts. Deployment tracking lets you line up a response-time change against the release that caused it.

Pricing that does not punish you per person

The mature global platforms mostly charge per responder. Add an engineer to the rotation and the bill goes up. For a growing APAC team, that math gets uncomfortable fast.

Vigiles is priced flat, per workspace, in Singapore dollars. Free is S$0. Starter is S$39 a month. Pro is S$99 a month. Business is S$200 a month. The workspace holds the plan, the quota, and the billing. Adding people to it does not change the price.

Data residency you can explain

For teams that answer to PDPA or MAS expectations, where the data lives is a real question, not a checkbox. Vigiles runs on infrastructure in the Singapore region, so your monitoring and incident data stays inside Asia-Pacific. That is one fewer item to defend in a vendor review.

How we compare to the global platforms

incident.io, PagerDuty, and Rootly are good products, and we will say so plainly. They lead on on-call scheduling, deep Slack workflows, and large integration ecosystems. If a sophisticated on-call rotation is the single biggest thing you need today, they will serve you well, and we are still building that part ourselves.

What they do not do is watch your service natively from across Asia-Pacific. Most price per seat. And several store data in regions that a Singapore review will flag. That is the lane we are built for. A team running in the region, watching users in the region, that wants the full incident loop without per-seat pricing or a data-residency conversation it would rather avoid.

Where we are still building

We would rather you hear this from us than find out after signup. On-call scheduling and escalation policies are on the roadmap and are not live yet. Today, incidents open automatically and alert through email, Slack, Microsoft Teams, and webhooks. If your team can route from those channels for now, the rest of the platform is ready.

Start free

You can create a workspace, add your first monitors, and see checks running from across the region in a few minutes, on the free plan, with no card. If Asia-Pacific is where your users are, this is what monitoring from the right side of the planet looks like.