Privacy Policy

Vigiles Pte. Ltd. ("Vigiles", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at vigileshq.com and use the Vigiles monitoring platform ("Service").

1. Information We Collect

Account Information

When you create an account, we collect your email address and an encrypted password. If you subscribe to a paid plan, we collect billing details which are processed and stored securely by our third-party payment processor.

Monitoring Data

When you use our Service, we collect information about the endpoints you configure for monitoring, including URLs, hostnames, ports, check results, response times, SSL certificate data, and incident history. This data is essential to providing the monitoring service.

Usage Information

We automatically collect certain technical information when you access our Service, including your IP address, browser type and version, operating system, referring URL, pages visited, and timestamps. We use this data to improve our Service and ensure security.

Alert Channel Data

When you configure alert channels, we store the necessary connection details such as webhook URLs, email addresses, and messaging platform identifiers to deliver notifications.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Vigiles monitoring platform
• Execute monitoring checks on your configured endpoints
• Send alert notifications through your configured channels
• Process payments and manage your subscription
• Communicate with you about your account, service updates, and security notices
• Generate AI-powered reports and postmortems (Business plan) using anonymized monitoring data
• Improve and optimize our Service
• Detect and prevent fraud, abuse, or security threats

3. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We use trusted third-party services for payment processing, transactional emails, and infrastructure security. These providers only access data necessary to perform their functions.
• Status Pages: If you create a public status page, the monitor names, statuses, and uptime data you include will be publicly visible.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Storage and Security

Your data is stored on secure, managed infrastructure in professionally operated data centers. We employ industry-standard security measures including encrypted connections (TLS/SSL), hashed passwords, parameterized database queries to prevent injection attacks, and access controls with role-based authentication.

Monitoring check results and time-series data are stored in production-grade databases with connection pooling, statement timeouts, and regular security audits to protect your data.

5. Data Retention

We retain your account data for as long as your account is active. Monitoring check results are retained according to your plan tier, with automated retention policies that remove older data. If you delete your account, we will remove your personal data within 30 days, except where retention is required for legal or compliance purposes.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data, subject to legal retention requirements
• Portability: Request your data in a machine-readable format
• Objection: Object to processing of your data in certain circumstances

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party advertising cookies or tracking pixels. Our analytics, if any, are privacy-focused and do not track individual users across websites.

8. International Data Transfers

Vigiles Pte. Ltd. is based in Singapore. Your data may be processed in jurisdictions where our infrastructure is located. We ensure appropriate safeguards are in place for any cross-border data transfers.

9. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Vigiles Pte. Ltd. Singapore Email: [email protected]