Full incident lifecycle platform

Incident management for
production teams

Vigiles covers the full incident lifecycle. Detect failures across HTTP, TCP, DNS, and SSL. Alert the right person instantly. Manage the response, keep stakeholders informed, and turn every incident into a postmortem.

Create a free workspaceHow a failed check is handled

Free plan starts without a card · Priced in SGD, per workspace · Data residency in Singapore

Incident lifecycle

What happens after a check fails

Failed check, page, response, customer update, then the write-up. Dedicated pages cover APAC coverage, monitor types, and status pages.

APAC SRE coverage and data residency · What incident management covers

  1. 01

    Detect

    HTTP, TCP, DNS, and SSL checks from 14 APAC locations. A failure has to show up in more than one region before an alert fires.

  2. 02

    Alert

    Slack, Teams, email, webhook, Telegram, and WhatsApp. Down and recovery both go out.

  3. 03

    Respond

    Daily or weekly rotations route the page. Acknowledge the incident and keep the timeline in the same record.

  4. 04

    Communicate

    Public status pages, or password-protected pages on Starter and above for internal stakeholders.

  5. 05

    Write it up

    On Pro and above, generate a postmortem from the timeline: cause, impact, events, and follow-ups. You still edit it before you send it.

Features

What ships in the product today

These are the pieces behind the workflow above. Escalation policies and status-page custom domains are still on the roadmap.

  • Incident records

    Failed checks open an INC-YYYY-NNNN record with an event timeline, acknowledgment, and resolution notes.

  • On-call rotations

    Daily or weekly schedules, with overrides for leave. The page goes to whoever is on the rotation.

  • Workspace roles

    Owner, admin, member, and viewer. Monitors, incidents, and status pages are shared inside the workspace.

  • AI postmortems

    After an incident closes, Pro and above can draft a postmortem from the timeline. You review it before anyone else sees it.

  • Alert channels

    Email, Slack, Teams, HMAC-signed webhooks, Telegram, and WhatsApp. Several channels can sit on one monitor.

  • Status pages

    Public or password-protected pages with branding, live incident data, email subscriptions, and 90-day uptime history.

Plan limits and prices · Status page demonstration

Page the person on the rotation

Set a daily or weekly rotation. When an incident opens, Vigiles sends the alert to whoever is on-call. Overrides cover leave without rewriting the whole schedule. Escalation policies are not live yet.

Rotations
Daily or weekly. Visible on the dashboard so the team can see who is on now.
Overrides
Cover leave and swaps without rebuilding the roster.
Routing
The page follows the schedule, so it does not depend on a shared inbox.

Four roles, billed per workspace

Invite people by email. Adding someone does not add a per-seat line. Each workspace has its own plan, monitors, and incidents.

Owner
Billing and workspace control.
Admin
Configuration, monitors, and members.
Member
Responds to incidents and uses the product.
Viewer
Read-only access to monitors and incidents.

Monitoring

HTTP, TCP, DNS, and SSL from the region

Fourteen dedicated APAC locations. You pick which ones each monitor uses. Fastest interval is 30 seconds on Business and above. Pro is 60 seconds.

  • HTTP / HTTPS

    Status codes, response time, and content checks. GET, POST, and HEAD. Multi-region confirmation before an alert.

  • TCP Port

    Open-port checks for databases, SSH, and other listeners. If it accepts TCP, it can be monitored.

  • DNS

    Resolution checks against more than one nameserver, so a stuck zone or a bad record shows up as a check failure.

  • SSL Certificate

    Expiry, issuer, and validity. The check fails before the certificate becomes a production outage.

14 APAC locations live

Dedicated instances with their own Elastic IPs, so you can whitelist checks. Coverage is densest in Asia-Pacific. Manila and the global nodes are still rolling out.

  • Singapore
  • Tokyo
  • Mumbai
  • Hyderabad
  • Sydney
  • Seoul
  • Osaka
  • Hong Kong
  • Taipei
  • Bangkok
  • Kuala Lumpur
  • Jakarta
  • Manila (coming)
  • Ho Chi Minh City
  • Hanoi
  • Frankfurt (coming)
  • London (coming)
  • Virginia (coming)
  • Oregon (coming)
  • São Paulo (coming)

View all monitoring locations

Check locations and IPs · SSL expiry · DNS failures · TCP checks

Status pages for customers, or behind a password

Branding, incident history, and email subscriptions are included. Password protection is available on Starter and above. Custom domains are still shipping.

Open the labelled status-page demonstration

Simple workspace pricing

Workspace plans in SGD

Your account is free. You pay for workspaces that need paid features. Each workspace has its own plan.

Free

Free
  • • 5 monitors per domain
  • • 1 domain
  • • 5-min checks
  • • 3 check locations
  • • 1 status page
  • • 1 team member
  • • 7-day data retention
  • • Email alerts only
Get Started Free

Starter

S$150/mo
  • • 20 monitors per domain
  • • 3 domains
  • • 3-min checks
  • • 5 check locations
  • • 3 status pages
  • • 3 team members
  • • 30-day data retention
  • • API access
  • • Email alerts
Get Started

Pro

S$450/mo
  • • 50 monitors per domain
  • • 10 domains
  • • 1-min checks
  • • 10 check locations
  • • 10 status pages
  • • 10 team members
  • • 90-day data retention
  • • 50 AI credits/mo (S$0.50 per extra)
  • • API access
  • • Priority support
Get Started

Business

S$1,200/mo
  • • 150 monitors per domain
  • • 25 domains
  • • 30-sec checks
  • • 14 check locations
  • • 25 status pages
  • • 25 team members
  • • 180-day data retention
  • • 200 AI credits/mo (S$0.30 per extra)
  • • API access
  • • Priority support
Get Started

Scale

S$3,000/mo
  • • 300 monitors per domain
  • • 50 domains
  • • 30-sec checks
  • • 14+ check locations
  • • Unlimited status pages
  • • 50 team members
  • • 365-day data retention
  • • 500 AI credits/mo (S$0.20 per extra)
  • • SLA/SLO reporting
  • • API access
  • • Dedicated support
Get Started

Enterprise

Custom
  • • Everything in Scale
  • • Unlimited monitors and domains
  • • Unlimited team members
  • • Unlimited AI credits
  • • 730-day data retention
  • • On-premise development
  • • SLA/SLO reporting
  • • Dedicated support
Let's Talk

How billing works

Vigiles bills per workspace, not per account. Your account is free forever. You only pay for workspaces that need paid features.

One account, multiple workspaces

Your Vigiles account can hold multiple workspaces. Each workspace has its own monitors, incidents, status pages, team members, and billing.

Each workspace picks its own plan

Your production workspace might be on Pro (S$450/mo) with 50 monitors per domain. Your staging workspace can stay on Free with 5 monitors. You only pay for what each workspace needs.

What is included free

Every workspace starts on the Free plan with 5 monitors, 3 check locations, email alerts, and 1 status page.

Pricing and billing questions

Do I need a paid plan to get started?
The Free plan includes 5 monitors, email alerts, and 1 status page. You can start without a card.
Can I have different plans for different workspaces?
Yes. Each workspace is billed independently. Your production workspace can be on Pro while your staging workspace stays on Free.
What happens if I downgrade a workspace?
Your monitors and data are preserved. If you exceed the new plan's limits, you will not be able to add new monitors until you are within the limits. Existing monitors continue running.
Do team members cost extra?
Team members are included in each plan. Free includes 1 member, Starter includes 3, Pro includes 10, Business includes 25, Scale includes 50, and Enterprise includes unlimited members.
How does annual billing work?
Annual plans save 2 months (about 17%). Starter is S$1,500/year. Pro is S$4,500/year. Business is S$12,000/year. Scale is S$30,000/year. You can switch between monthly and annual at any time.
What currency are prices in?
All prices are in Singapore Dollars (SGD). Vigiles is incorporated in Singapore.
Can I cancel anytime?
Yes. Cancel from your workspace's Billing page. Your workspace downgrades to Free at the end of the current billing period. No cancellation fees.
What is the Business plan?
Business (S$1,200/mo) is for larger teams that need 150 monitors per domain, 25 domains, 25 team members, 30-second checks, 200 AI credits/mo, and priority support. For higher volume, see Scale. For unlimited monitors and custom SLAs, see Enterprise or contact [email protected].

All plans billed in SGD. Payments accepted via major credit and debit cards.

Common questions

Is Vigiles only uptime monitoring, or is it a full incident management tool?
Vigiles runs external checks (HTTP, TCP, DNS, SSL) and, when a check fails, opens an incident with a number and a timeline. It also routes on-call pages, sends down and recovery alerts, hosts status pages, and can draft AI postmortems on Pro and above.
How does on-call scheduling work?
You define a team rotation (daily or weekly) and link it to alert channels. When a monitor triggers an incident, Vigiles automatically pages whoever is on-call at that moment. You can set overrides for leave or coverage changes, so the right person is always reachable.
Do I get notified when my site comes back up, not just when it goes down?
Yes. Vigiles sends both down and recovery notifications. When a monitor comes back up, your configured channels receive a recovery alert with the incident duration so your team knows the situation is resolved without having to check the dashboard.
How do AI postmortems work?
Once an incident is resolved, you can generate a postmortem in one click on Pro plan and above. Vigiles uses the incident's event timeline, duration, and resolution notes to produce a structured document covering root cause, impact summary, timeline of events, and corrective actions. You can then send it directly to your alert channels.
Does Vigiles support password-protected status pages?
Yes, on Starter and above you can optionally password-protect any status page. Visitors see a branded password prompt before any monitor data is shown. Useful for internal stakeholder pages you do not want to be fully public.
Where are your check locations?
Vigiles currently runs 14 dedicated check nodes across Asia-Pacific: Singapore, Tokyo, Mumbai, Hyderabad, Sydney, Seoul, Osaka, Hong Kong, Taipei, Bangkok, Kuala Lumpur, Jakarta, Ho Chi Minh City, and Hanoi. Manila is coming soon, along with global nodes in Frankfurt, London, Virginia, Oregon, and São Paulo.
Is there a free plan?
Yes. Each workspace on the Free plan includes 5 monitors, 3 check locations, email alerts, and 1 status page. Upgrade when you need more monitors, team seats, on-call scheduling, or faster checks.

What is live and what is next

Shipped work, items in progress, and what we plan for the rest of 2026.

  1. Core Incident Platform

    Q1 2026Live Now

      Done. HTTP, TCP, DNS, SSL monitoring · 14 dedicated APAC nodes

      Done. API endpoint monitoring with JSON assertions & OpenAPI import

      Done. Incident management with event timelines & AI postmortems

      Done. Workspace collaboration

      Done. On-call scheduling with rotation & override support

      Done. Slack, Teams, Email, Webhook, Telegram, WhatsApp alerts

      Done. Status pages: public and password-protected

      Done. URL path monitoring & bulk monitor creation

  2. APAC Expansion & Intelligence

    Q2 2026Shipping Soon

      Done. Vietnam nodes: Ho Chi Minh City & Hanoi

      Done. Latency dashboard with P95/P99 trends

      Done. AI-powered log analysis

      Done. Weekly and on-demand AI reports

      Done. Monitoring schedules & maintenance windows

      In progress. Custom alert rules & thresholds

      Done. SLA/SLO reporting and operational evidence on Scale and Enterprise. Includes service-level objectives, error-budget tracking, and an operational-evidence dashboard.

      In progress. Status page custom domains

  3. Cloud, Analytics & Global Expansion

    Q3 2026

      Planned. Global nodes: Frankfurt, London, Virginia, Oregon, São Paulo

      Planned. Cloud integrations (AWS, GCP, Azure)

      Planned. Advanced analytics, trends, percentile views

      Planned. Custom status page CSS (Scale plan and above)

  4. Integrations & Mobile

    Q4 2026

      Planned. Kubernetes monitoring

      Planned. PagerDuty, Datadog, Opsgenie integrations

      Planned. Mobile app

      Planned. Escalation policies

  5. Later work

    2027

      Planned. Synthetic browser monitoring

      Planned. Custom check scripts

      Planned. API load testing as a monitor type

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