·3 min read
Your uptime check passed while the service was down
A 200 on your homepage proves almost nothing. Why partial outages slip past basic uptime checks, and how to monitor the path customers actually use.
incidents
Articles tagged "incidents".
·6 min read
The fishbone diagram for incident root cause analysis
A fishbone diagram maps every contributing cause of an incident, not just one. What it is, how it beats the 5 Whys, and how to run one in a postmortem.
·3 min read
After an incident, MTTR is the wrong thing to brag about
Mean time to recovery is easy to measure and easy to game. What to track after an incident instead, so your postmortems actually change something.
·3 min read
Alert fatigue starts with the alert you should not have sent
Alert fatigue is a trust problem, not a volume problem. Why false positives erode your team, and how confirming failures across locations fixes it.
·3 min read
How to communicate during an outage without making it worse
When your service is down, silence is worse than the outage. How to communicate during an incident in a way that keeps customer trust.
·2 min read
The restart reflex that wrecks a security investigation
In an outage, restarting the unhealthy box is often the fix. In a breach, it is how you destroy the evidence you needed. Why your outage instincts betray you in a security incident.