·3 min read
Alert fatigue starts with the alert you should not have sent
Alert fatigue is a trust problem, not a volume problem. Why false positives erode your team, and how confirming failures across locations fixes it.
Incident articles, page 5
More articles on incident management, monitoring, and on-call.
·3 min read
How to communicate during an outage without making it worse
When your service is down, silence is worse than the outage. How to communicate during an incident in a way that keeps customer trust.
·2 min read
The restart reflex that wrecks a security investigation
In an outage, restarting the unhealthy box is often the fix. In a breach, it is how you destroy the evidence you needed. Why your outage instincts betray you in a security incident.
·3 min read
A security incident is not just another outage
An outage wants you fast. A security incident wants you careful. Why the two need different responses, and the backbone they share.
·3 min read
Your first on-call shift, and how to get through it
Your first on-call shift is less about knowing everything and more about staying calm, reading before you touch, and knowing when to escalate.
·2 min read
Your incident response has a bus factor of one
Here is a quick test for how fragile your incident response is. Imagine your best engineer is unreachable during the next outage. If that thought worries you, your bus factor is one.