·3 min read
How to communicate during an outage without making it worse
When your service is down, silence is worse than the outage. How to communicate during an incident in a way that keeps customer trust.
Posts tagged
status-pages
Blog
Product updates, incident management notes, and lessons from building Vigiles.
·2 min read
What a status page is actually for
A status page is not a dashboard for you. It is a trust tool for your customers, and it only works if it tells the truth when the truth is inconvenient.