·2 min read
Runbooks people actually use
Most runbooks are written once, never opened, and useless by the time you need them. What separates a runbook that helps mid-incident from one that just exists.
Blog
Product updates, incident management notes, and lessons from building Vigiles.
·2 min read
Severity levels stop working when everything is a P1
Severity levels exist to tell people how hard to run. When every incident is a P1, they tell people nothing. How to keep severity meaningful.
·2 min read
The on-call handoff is where incidents get dropped
Most incidents that fall through the cracks fall through at the handoff between shifts. How to hand off on-call so the context travels with the pager.
·2 min read
Monitor what you depend on, not just your own app
Your app can be perfectly healthy and still be down because something it relies on failed. Why you should monitor your dependencies, not only yourself.
·2 min read
Blameless does not mean consequence-free
Blameless postmortems are not about going easy. They are about getting honest answers, because you cannot fix what people are afraid to admit.
·2 min read
Recovery alerts matter as much as down alerts
Knowing something broke is half the job. Knowing it came back, and how long it was down, is the other half. Why recovery notifications matter.